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Our end-to-end processes include the following:

• 24x7 Help Desk: Running helpdesk to provide support for customer service.
  
   
• Directory Assistance: Assisting customers for directory related queries.
  
   
• Customer Acquisition: Helps acquire customers by handling inbound call flow generated by a commercial advertisement.
  
   
• Soft Collections/Collections: Reminding customers to pay their bills and to collect long overdue bills. Provide skip tracing and collection calls from early outs to hard core collection calls.
  
   
• Billing Services: Generating bills for the services provided.
  
   
• Customer Support: Providing complete support including constant Email Communication / Management.
  
   
• Network Management Reconciliations: Reconciliation of telecom minutes for different networks .
  
   
• Lead Generation: Generate leads through cold calling, support  sales team in achieving sales targets.
   
• Ordering Support: Provide support to customers for  ordering a product.
  
   
• Anti Churn Management: We specialize in providing effective communication to customers to reduce the churn

• Collections : Early outs, soft collections and follow up of long overdue medical bills of all category. We are proud to provide the collectors who are professionals and know how to maintain the dignity of the debtor.
  
   
• Skip Tracing : Locating the skipped debtors using various tools.
  
   
• Claims Preparation : Coding, charge entry, billing and payment posting, claims submission. Claims can be prepared for a hospital facility / practice or Third Party Administrators . Third Party Administrators (TPAs) process billions of claims and form the back bone of health care industry. 
  Claims preparation activities are labor-intensive. Our objective is to reduce the cost and the amount of time required for these services.
  
   
• Asset Recovery : Collection follow-up, denials management, claims reprocessing. We have a team of collectors to follow up with the insurance company and the debtors. These collectors are trained and tested on FDCPA and HIPAA.
  
   
• Customer Service : Inbound customer service, outbound calls. Customer care service is an area where we specialize. We handle, answer all sort of queries and account related calls.
  
   
• Data Entry : Entering the over due practices / hospital bills in the collection software.
   
• Check Printing : Processing all checks by phone and credit cards.
   
• Back Office : Reconciliation of accounts and complete back office services.